Frequently Asked Questions
Everything you need to know about your Tibi shopping experience.
What is your standard shipping policy?
We offer complimentary ground shipping on all domestic orders over $200. Standard delivery typically takes 3-5 business days depending on your location.
How do I initiate a return or exchange?
You may return unworn items with original tags attached within 20 days of delivery. Visit our online Returns Portal to generate a prepaid shipping label.
How do I determine my correct size?
Each product page features a detailed 'Size & Fit' guide. We provide specific garment measurements and model information to help you find your perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm.
How should I care for my Tibi garments?
Care instructions vary by fabric. Please refer to the specific care label inside your garment or the 'Composition & Care' section on the product page for best practices.